Refund Policy

1. Overview

At RentDedo, we strive to provide the best rental management experience. We offer a fair and transparent refund policy to ensure customer satisfaction.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions:

• Applies to first-time subscribers only
• Request refund within 30 days of initial purchase
• Full refund, no questions asked
• Refund processed within 5-7 business days
• Account will be downgraded to Free plan after refund

3. Subscription Cancellations

3.1 Monthly Subscriptions

• Cancel anytime from your account settings
• Cancellation takes effect at the end of current billing period
• No refunds for partial months
• You retain access until the end of paid period

3.2 Annual Subscriptions

• Cancel anytime from your account settings
• Refund available within first 30 days (see Section 2)
• After 30 days: No refund for remaining period
• Service continues until subscription expiry

4. Refund Process

4.1 How to Request a Refund

1. Email us at support@rentdedo.com with "Refund Request" in subject
2. Include your account email and reason for refund (optional)
3. Our team will review and process within 2 business days
4. Refund will be credited to original payment method

4.2 Refund Timeline

• Credit/Debit Cards: 5-7 business days
• UPI/Wallets: 3-5 business days
• Net Banking: 5-10 business days

Bank processing times may vary. Contact your bank if refund is not received within stated timeframe.

5. Non-Refundable Items

The following are NOT eligible for refunds:

• Subscription renewals (beyond 30 days)
• Add-on purchases (WhatsApp/SMS packs, Analytics, etc.)
• Transaction fees and payment processing charges
• Custom development or integration work
• Data migration services
• Training and onboarding fees

6. Exceptional Circumstances

We may provide refunds outside the standard policy in cases of:

• Billing errors or duplicate charges
• Service outages exceeding our SLA guarantees
• Technical issues preventing service use (verified by support)
• Significant feature changes affecting core functionality

Each case is reviewed individually. Contact our support team to discuss.

7. Failed Payments

If a payment fails during renewal:

• We'll attempt to charge your payment method up to 3 times
• You'll receive email notifications about failed payments
• Account will be suspended after final failed attempt
• Reactivate by updating payment method within 15 days
• After 15 days, account may be downgraded to Free plan

8. Downgrades and Credits

8.1 Plan Downgrades

You can downgrade your plan anytime. Changes take effect at the next billing cycle. No refunds for the difference.

8.2 Account Credits

In certain situations, we may issue account credits instead of refunds. Credits can be used toward future subscriptions or purchases.

9. Enterprise Plans

Enterprise plans have custom terms. Refund policies are outlined in your individual contract or agreement.

10. Free Trial

Our 14-day free trial requires no payment information. There are no charges or refunds associated with free trials.

11. Taxes and Fees

GST and other applicable taxes are added to all invoices as per Indian tax laws. These taxes are non-refundable unless the entire transaction is refunded.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy. Changes will be posted on this page with an updated date. Significant changes will be communicated via email.

13. Contact Us

For refund requests or questions about this policy: